Except where otherwise specified, Ricardo Fernandes, NIF 225572761, t/a Rentlify herein known throughout as ‘Rentlify’, act only as a rental agent in respect of all bookings taken and/or made on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any suppliers or other persons or parties connected with any arrangement made by you.
Booking & Payment
By making a booking with us, you agree that you have read the terms and conditions set out below and agree to be bound by them, and that you are over 21 years of age.
The owner of your chosen property requires a 30% deposit (or full payment, if the booking is within 11 weeks of arrival), and your booking is confirmed once we send you the confirmation email on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that the names of all guests are exactly as stated in their passports. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where that error is made by us.
We are required, under Portuguese Law, to record the entry, exit, and identification details of all non-Portuguese nationals, staying in rented accommodation. All guests must complete this form prior to their arrival. Failure to complete this form may result in your not being given access to the property.
If you have paid a deposit, the full balance is due at least 9 weeks prior to your arrival date. If the full balance is not received by the due date, we will notify the property owner who may cancel your booking and retain your deposit.
Except where otherwise advised, or stated in the booking, all monies you pay to us for your holiday arrangements will be held on behalf of the property owner concerned.
Payment is made by bank transfer directly into the account of Ricardo Fernandes t/a Rentlify and details will be provided as required.
Booking Amendment Charges
A booking amendment fee of €10, will be charged in the event of:
a) Any changes to guest names, reservation dates or number of guests, after a booking has been confirmed.
b) Additional guests - charged at €10 per person.
Exceptions:
a) Where advance notification has been given, of the possible amendment to the number of guests, at the time of booking.
b) Where advance bookings have been made, ahead of flight schedules being released, up to two weeks after the release date.
c) Guests extending their stay.
d) The birth of a baby.
Rates
Rates quoted are in Euros (€). These may change at any time and we reserve the right to amend any quote, prior to booking. We also reserve the right to correct errors in both advertised and confirmed prices. Rates will not be changed once payment has cleared our account, providing that it has been made within the stipulated time.
Special note: Changes and errors sometime occur. Please be sure to check the prices charged at the time of booking.
Accommodation
All properties on the Rentlify website are exclusively rented and managed by us, ensuring that we always have 100% contol of your booking. All the apartments and villas are as advertised and Rentlify endeavours to keep photographs and descriptions as up to date as possible. Please note that in order to maintain our high standards, both interior and exterior furnishings and other aesthetic changes may occasionally be made and resort views may also change, without photos being updated. Every effort has been made to ensure the accuracy of description, information and prices, however it is possible that an advertised facility may be withdrawn or changed.
Occupancy
The maximum occupancy for the villas and apartments are shown on our web site but there may be restrictions on the number of adults in some of these properties. In many instances, this may be to do with the strength and comfort of the sofa bed, where it is only suitable for one adult, or 2 children. Each property is reserved exclusively for the people named on the booking form and no other persons are permitted to stay there unless this has been pre-authorized, in writing by Rentlify and appropriate payments made, if applicable. Additional guests will be asked to vacate the property. Should you fail to comply, the property owner may terminate your booking with immediate effect and without liability for any refund or compensation. Please note that groups of young adults (under 25) may only be accepted at selected properties, in accordance with that property owner's House Rules.
Changes and Cancellations by Guests
Any cancellations or amendment requests must be made by the lead party in writing and will take effect upon receipt and acknowledgement. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.
The following is a chart of the cancellation charges that has been adopted by all our property owners:
Period before notification is received = Charges as % of total booking cost
Up to 57 days = Loss of Deposit
56 – 43 days = 50%
42 – 29 days = 75%
28 days or less = 100%
If the outstanding balance is not received within 9 weeks of the holiday, the property owner will cancel the booking without further notice, the dates will be released and any deposits held will be retained.
If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges from the insurer. Claims must be made directly to the insurance company concerned.
Please note that any refunds/cancellations made due to the COVID-19 Pandemic will incur a cancellation fee of €50 in addition to an administration fee of €20 plus any other fees that may be charged.
Changes & Cancellation by Rentlify or the Property Owner
In the unlikely event that your chosen property has to be withdrawn for any reason, we will inform you as soon as reasonably possible and will also try and assist you in securing alternative accommodation of comparable standard from us, and if necessary, refund you any price difference, if the alternative is of a lower value. If we are unable to find a suitable alternative for you, we will arrange with the relative property owner, with whom the original booking was made, to cancel your holiday booking and give you a full refund of all monies paid. We will have no further liability to you.
Security Deposit
Security deposits are required to be paid in advance and will be refunded electronically, subject to a final inspection of the property, usually within 5 working days of your departure. Refund delays may occur, if specialist cleaning is required. Guests are liable for any damage and should replace any simple items, report major ones to the local managers or the office during their stay and pay for them before their departure. Guests are still liable for damage above the deposit amount. In particular, attention should be given to the staining of furniture, soft furnishings, linen and towels, with the use of sun and tanning products, tinted make-up and body products, and henna tattoos. The lead guest is responsible for any damage or breakages caused by any member of his or her party. Rentlify reserves the right to deduct any monies outstanding and owing to the property owner, from the security deposit.
Insurance
It is strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read the policy details upon receipt and take them with you on holiday.
Pets
All pets are strictly forbidden in any of the properties advertised by us. Should you fail to comply, the property owner, will refuse you admission to the property and terminate your booking with immediate effect and without liability. No refunds will be forthcoming.
Access
Rentlify is authorized by the property owners, to enter any property without prior notice, should there be any suspicion that the rental Terms and Conditions have been breached and to take whatever action is deemed necessary to protect the interests of the property owners and the property itself.
Use of Swimming Pools
Rentlify will not accept any responsibility for guests and their children, friends or family, swimming in any of the swimming pools, in properties rented by us. The onus is on them, to ensure that all non-swimmers or beginners, are properly supervised and have adequate swimming aids, and to ensure that the pool and water is safe, before entering, and does not have a high concentration of chlorine, acid, gasses or any other pool chemicals and that the water is not too hot, if heated. It is the responsibility of all swimmers to shower before and after using the pool and to take due care when using the perimeter of the pool. Inflatables are not permitted in any communal swimming pools and are used at own risk in private pools. Glass is not permitted near any swimming pools.
Water, Gas and Electricity
All water, gas and electricity is included in the weekly rental rate. Demand for these services often outstrips supply during peak periods, water pressure can drop and circuit breakers can become overloaded by too many appliances being used at once. Lack of rainfall at times can also mean water shortages so please use water sparingly. As Agent, Rentlify is not responsible for the failure of any of these public services.
Building Works
As Agent, Rentlify, will not be held responsible for any building works andother external factors beyond their control.
Force-Majeure
Rentlify will not accept liability due to circumstances beyond its control, amounting to 'force majeure'. This includes war or threat of war, industrial action, terrorist activity, riots, civil strife, natural or nuclear disasters, fire, flood, earthquakes, bad weather conditions, pandemics and similar events beyond our control.
Special Requests
Please inform us, at the time of booking, if you have any special requests. We will do our best to accommodate these, but cannot guarantee to do so and it will not form part of our contracted obligations.
Complaints
If you have cause for complaint whilst on holiday, this must be brought to the attention of a local manager immediately so that the property owner can be contacted and appropriate action can be taken in good time to rectify the problem. If the complaint is not resolved before your departure, a complaint must be made in writing within 7 days of your return by the lead guest, to Rentlify, which will be passed on to the property owner, outlining the difficulties experienced. Failure to follow this procedure may result in a reduction in the amount of any compensation that you might be entitled to, or the refusal of it all together.
Passport and Visa Requirements
All members of your party must hold a valid passport for the duration of your holiday and be in possession of any necessary holiday visas. It is advisable to check with your local authorities, in advance, to make sure you're adequately equipped.
Data Protection
We take responsibility for ensuring proper security measures are in place to protect your personal information. We do not store card details, nor do we share customer details with any third parties. This information may, however, be provided to public authorities, such as Customs or Immigration, if requested by them, or as required by law. In making this booking, you consent to this information being passed on to the relevant persons or departments. By booking with Rentlify you agree to allow us to contact you for marketing purposes, from time to time. You do, however, have the option to opt out of this at any time by unsubscribing to the mail or by requesting us to do so, directly, by email.
Law and Jurisdiction
Ricardo Fernades, NIF 225572761 trading as Rentlify, is registered in Portugal and based in Albufeira. The court of the Council of Albufeira has Jurisdiction in all litigious issues.
Rentlify, Booking conditions – v1.6 - 19/05/2021
